Overview:

We are a dynamic, forward-thinking Customer Engagement Platform agency seeking an experienced Project Manager to lead our projects catering to our GCC (Gulf Cooperation Council) customers. This remote role requires a proactive, organized individual who excels in cross-cultural communication and has a keen understanding of the nuances of marketing technology and customer engagement strategies.

Key Responsibilities:

• Project Management: Lead and manage the implementation of Customer Engagement Platform projects from initiation to closure. Ensure projects are delivered on time, within scope, and budget.
• Client Coordination: Act as the primary point of contact for GCC clients. Understand their needs, expectations, and provide regular updates throughout the project lifecycle.
• Team Leadership: Coordinate and motivate cross-functional teams including data analysts, CRM specialists, IT professionals, and marketing strategists. Ensure effective collaboration and communication among team members.
• Strategy Alignment: Work closely with clients and internal teams to ensure that the Customer Engagement Platform aligns with the client’s overall marketing strategy and business goals.
• Risk Management: Identify potential project risks and develop mitigation strategies. Address and resolve issues that arise during the project.
• Quality Assurance: Ensure that all deliverables meet the highest quality standards and fulfill client requirements.
• Reporting and Documentation: Maintain comprehensive project documentation and provide regular reports to stakeholders.
• Compliance and Best Practices: Ensure that all project activities comply with relevant laws and regulations, particularly those related to data privacy in the GCC region.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• Proven experience (minimum 5 years) in project management, preferably in a marketing technology or customer engagement platform setting.
• Strong understanding of customer engagement platforms, CRM systems, and digital marketing.
• Excellent communication and interpersonal skills, with an ability to interact effectively with cross-cultural teams and GCC clients.
• Fluent in English; proficiency in Arabic is a significant advantage.
• Familiarity with project management tools and methodologies (e.g., Agile, Scrum).
• Strong problem-solving skills and ability to manage complex projects in a remote environment.
• Ability to travel as required for client meetings or team coordination (post-COVID restrictions).

What We Offer:

• Opportunity to work with a diverse, talented team in a fast-paced and growing sector.
• A role with significant responsibility and autonomy in managing high-impact projects.
• Competitive salary and benefits.
• Professional development opportunities in a supportive and collaborative environment.

Note: The job description is intended to provide a general overview of the role and is not exhaustive. Responsibilities and requirements may be adjusted based on the agency’s specific needs and the evolution of the role.