Overview:

Our agency, specializing in customer engagement platforms, is seeking a skilled IT/System Integrator to join our team. This remote position involves working closely with our clients in the Gulf Cooperation Council (GCC) region. The ideal candidate will be adept in integrating various IT systems and ensuring their seamless operation, contributing significantly to the success of our customer engagement solutions.

Key Responsibilities:

• System Integration: Implement and manage the integration of customer engagement platforms with existing IT systems and databases, ensuring seamless data flow and functionality.
• Technical Solution Development: Develop technical solutions to meet client needs, addressing challenges in system compatibility and data synchronization.
• Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance for integrated systems, ensuring minimal downtime and optimal performance.
• Collaboration with Teams: Work closely with internal teams and clients to understand requirements and provide technical guidance.
• Compliance and Security: Ensure all integrations comply with relevant data security and privacy regulations, particularly those applicable in the GCC region.
• Documentation and Reporting: Maintain comprehensive documentation of systems integrations and provide regular progress reports to stakeholders.
• Continuous Improvement: Stay abreast of new technologies and trends in system integration and propose improvements to enhance system efficiency and effectiveness.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience (minimum of 3 years) in IT/System Integration, preferably in a customer engagement or marketing technology environment.
• Strong technical skills with experience in various integration tools and platforms.
• Knowledge of data security and privacy practices, with an understanding of GCC regulations being a plus.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, with proficiency in English; Arabic language skills are advantageous.
• Ability to work independently in a remote setting and manage multiple projects simultaneously.

What We Offer:

• Opportunity to work in a dynamic, innovative field with a diverse client base in the GCC region.
• Competitive salary and benefits.
• A supportive and collaborative remote work environment.
• Opportunities for professional growth and development.

Note: The above job description is intended as a guide and may be adjusted based on the specific needs of the agency and the evolving nature of the IT/System Integrator role.